Welcome to Your New Digital Banking Experience

You'll keep using the same username and password you use today — there's no new app to download. Just update your existing Elements app from the App Store or Google Play, or go to the Elements Digital Banking website. The first time you sign in after the upgrade, you'll verify your identity and create a new password before you're in.

• Update your existing Elements app (no new download), or sign in at the new site
• Select "Get Started" and verify your identity with a text, email, or phone call code
• Create and confirm your new password
• Already done for you: funds transfers, automatic payments, and account nicknames carry over automatically
• Set up again after you sign in: alerts, card controls, and budgeting categories/history

Dashboard Overview

Your dashboard is your new home base — view balances, recent activity, and shortcuts to the features you use most, all from one customizable screen.

• Customize your dashboard — move, hide, and rearrange widgets to fit how you bank
• View account balances and details in the Accounts Summary section
• Use the search bar (upper left) to quickly find any feature or tool
• See personalized widgets for spending activity, savings goals, and more
• Access alerts, travel notices, documents, and statements from the More menu
• Manage your profile and settings, or reach the Support Hub, from the top right

Move money between your own accounts, send an instant transfer to another member, or make a loan payment — all from one place.

• Transfer between your own linked accounts
• Send an instant member-to-member transfer
• Make a payment on a loan
• View your transfer history

Card Management is now built directly into digital banking, so a separate app is no longer needed. If you currently use the Card Control by Elements app, delete it after your upgrade to avoid duplicate notifications. Your existing card controls and alerts will not transfer automatically — plan to set them up again once you're signed in.

• Freeze and unfreeze your card instantly
• Set travel notifications, if applicable
• View and manage your card settings

Pay bills directly from the app or site, schedule one-time or recurring payments, and track payment status. Joint account owners: each of you will need to complete your own Bill Pay registration after the upgrade.

• Add and manage payees
• Schedule one-time or recurring payments
• View pending and completed payment history
• Joint owners: each complete your own Bill Pay registration

Deposit checks in seconds by snapping a photo — no branch visit needed. Note: the My Deposit app is being discontinued; mobile check deposit now lives directly in Elements Digital Banking.

• How to deposit a check from your phone
• Endorsement and photo tips for fast approval
• Deposit limits and funds availability
• Checking your deposit's approval status

Customize alerts for balances, transactions, and security events. Alerts from your old app will not carry over, so plan to set your preferences again after signing in.

• Set up account alerts
• Set up card alerts
• Choose your delivery preferences

View, download, and manage your e-statements and tax documents. You'll need to re-confirm your paperless preference after the upgrade.

• Locate and download statements
• Access tax forms, if applicable
• Re-confirm your paperless enrollment

The Support Hub brings support resources, self-service tools, and secure messaging together in one place — accessible from the top navigation menu any time you need help.

• Start a chat, find phone numbers, and view support hours
• Browse Popular Help Questions or use the "I Want To…" quick links
• View, send, and manage secure messages with Elements

Update your login details and control how we help keep your account secure, all in one place.

• Change your username or password
• Update two-factor authentication (2FA) preferences
• Manage push notification preferences
• Review your audit and session log
• View the devices registered to your account

Can't remember your username? Recovering it only takes a couple of steps.

• Select "Forgot your username or password" on the login screen
• Choose "I don't know my username" and confirm your information
• Receive your username by email or text

Reset your password in a few simple steps any time you forget it.

• Select "Forgot your username or password" on the login screen
• Verify your identity with a text, email, or phone call code
• Create and confirm a new password

Questions any time during or after the transition? We're here.

• Call us anytime at 800-621-2105,, available 24 hours a day, 7 days a week
• Chat with us online Monday–Friday, 9 AM–4:30 PM ET
• Visit the Support Hub in digital banking for FAQs and secure messaging