As part of our upcoming Digital Banking upgrade launching September 9, we want to give you a heads-up about a short view-only period right before the new experience goes live.
What's Changing
Starting September 8, Online and Mobile Banking will move into a temporary view-only mode while we complete the upgrade.
What This Means for You — Accounts Are View-Only
During this window, you'll still be able to log in and see your accurate account information, balances, and activity during the upgrade period.
Regular transaction activity will not be possible during the upgrade period. You won’t be able to complete typical activities like:
- Transfer Money
- Schedule or Edit Bill Payments
- Make Account Changes
- Complete Other Transactions through Online Banking or the Mobile App
Full functionality will return automatically once the upgrade is complete.
A Couple of Things to Keep in Mind
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Plan ahead for any transfers or payments you'd normally make between September 8 and when the upgrade completes on September 9 — complete them before the view-only period begins.
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Scheduled bill payments and transfers will process as usual, even though you won't be able to make changes during this time.
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Fraudsters may use our Digital Banking upgrade as an opportunity to impersonate Elements Financial. We will never call, text, or email asking for your username, password, Secure Access Code, verification code, or request you to move money. If you receive a suspicious request, do not respond and contact us directly.
We’re Here to Help
Your accounts remain safe and secure throughout the update. This temporary limitation is necessary to ensure a smooth transition to our new Digital Banking experience.
- Live Chat at elements.org
- Email: customerservice@elements.org
- 24-Hour Contact Center: 317-276-2105 or 800-621-2105
Stay up to date with all the upgrades coming to Digital Banking in September.
